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Customer Service

1. About us
2. Customer Service/Contact Us
3. Returns & Exchanges
4. Order Information / Shipping Charges
5. Privacy Policy
6. FAQ - Frequently Asked Questions

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1. About us

PreslarsWarehouse.com 

PreslarsWarehouse.com – providers of fine western boots and cowboy boots, cowboy hats, men’s and ladies’ jeans, western hats, western shirts and blouses, western belts, belt buckles, western accessories,  work boots, work shirts, work coats, work jackets, work jeans, work bib overalls, work belts, work gloves and work accessories.
 
PreslarsWarehouse.com is the place to shop the top western and work brands: Carhartt, Wrangler Jeans and Shirts, Ariat boots, Justin boots, Lucchese boots, Tony Lama boots, Dan Post boots, Laredo boots, Durango boots, Georgia boots, Wolverine boots, Rocky boots, Timberland boots, Stetson hats, Resistol hats, Minnetonka moccasins,  Roper apparel and footwear.

Preslar's strives for outstanding customer service which has been the trademark of our family owned business for over 35 years - (well before anyone even thought of the "internet").  Our staff strives to offer quality merchandise at a fair price -plain and simple!

We've been in business so long; we must be doing something right.

2. Customer Service/Contact Us

CUSTOMER SERVICE

Preslar's strives for outstanding customer service which has been the trademark of our family owned business for over 35 years - (well before anyone even thought of the "internet").  Our staff strives to offer quality merchandise at a fair price -plain and simple!

We've been in business so long; we must be doing something right. 

Please contact us at: 

CustomerService@preslarswarehouse.com 

Or

PreslarsWarehouse.com

3297 Fern Valley Rd.
Louisville, KY  40213

502-969-9019

3. Returns & Exchanges

RETURN POLICY

We understand that not every purchase will be quite the right size, shape or color and occasionally you may need to return a purchase. Returns and exchanges are permitted within 30 days of the original shipping date on unworn merchandise with all tags attached. Worn merchandise may not be returned.

A Return Authorization number must be issued in order for us to accept your package.  Just email us at Customerservice@preslarswarehouse.com and request a RA# for your return.  Please include a copy of the Invoice/ Packing Slip with returned merchandise, and a written statement for the reason of return.  Items must be returned via a traceable method, UPS is preferred. Please make sure return packages are insured properly. Any orders returned without any means of tracking or delivery confirmation will be considered an unauthorized return and we will not be responsible for refunding the order. Any packages sent without a Return Authorization number will be refused.  Worn merchandise will not be returned and no credit will be issued.

We will refund your purchase by the original method of payment. Please note we do not refund shipping charges. All shipping charges are the responsibility of the customer

Please return you purchase to:

PreslarsWarehouse.com

3297 Fern Valley Rd.

Louisville, KY  40213

502-969-9019

 

4. Order Information / Shipping Charges

ORDER INFORMATION / SHIPPING

 Preslar's ships by UPS to the continental 48 states.  Please provide a street address as UPS does not deliver to P.O. Boxes.  We currently do not ship outside the USA.  We request that you please allow 7-10 business days before inquiring about the status of your order.  Orders typically ship within 2-4 business days.  Shipping charges are as follows: 

USA  Continental

Order Total

Business Days

From

 

To

UPS Ground 4-6 Days**

3-4 Day Air**

2 Day Air**

$0.00

$50.00

$12.95

$16.95

$28.95

$50.01

$100.00

$14.95

$21.95

$31.95

$100.01

$150.00

$16.95

$23.95

$33.95

$150.01

$200.00

$18.95

$25.95

$36.95

$200.01

$300.00

$19.95

$26.95

$37.95

$300.01

$400.00

$21.95

$27.95

$38.95

$400.01

$500.00

$23.95

$28.95

$39.95

$500.01

$1000.00

$28.95

$32.95

$43.95

 ** The above time for delivery is listed as a guideline only. Actual delivery times may vary based on the item. The guideline above takes into consideration the processing of your order, verification, packaging, preparation and pick up.  We do our best to get your order to you as fast as possible but can not guarantee delivery times. 
 
Note: UPS will not deliver to P.O. Boxes and they do not deliver on Saturdays, Sundays or holidays. 

Currently we do not offer Overnight Delivery Services 

Hats may only be ordered via UPS Ground

 

.

5. Privacy Policy

PRIVACY POLICY

PreslarsWarehouse.com does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete your order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes. Occasionally we send out emails announcing new items and specials. If you do not wish to receive these emails you will have the opportunity to unsubscribe within the first email.

This Web site has chosen a Thawte SSL Certificate to improve the security of e-commerce and other confidential communication.
 

The security of your credit card and personal information is a top priority at PreslarsWarehouse.com We strive to make your online shopping experience an enjoyable one by assuring you a secure transaction at any time of day or night, 365 days a year! When you place an order with us online, your order information is protected using Secure Sockets Layer (SSL) technology, which encrypts all personal information before it is transmitted over the Internet. You can rest assured that your transaction is confidential and secure.

6. FAQ - Frequently Asked Questions

 

FAQ – Frequently Asked Questions 

1.  My heel slips inside of my new boots?

     Heel slippage is normal and will be less noticeable as the boot is worn and “breaks in”

 

2. 

 
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